Member Services Center Representative
- Position Location: Arlington Heights, Illinois (headquarters)
- Department: Member Administration
- Reports to: Manager, Member Services Center
- Supervises: None
Basic Functions
Serves as the first point of entry to all incoming calls to ASPS Headquarters office. Responds to and fulfills member requests to register for ASPS/PSEF educational programs, purchase of products, and obtain basic membership information such as CME reports. Provides general information on activities noted, as well as other ASPS/PSEF programs and services.
Essential Duties
- Answer and disburse to appropriate departments incoming calls and correspondence from members, with emphasis on a courteous and professional approach as the first point of contact to the organization.
- Determines caller needs and recommends appropriate products and services (up-sell and cross-sell)
- Utilize contact log for all member comments and concerns.
- Responds to general inquiries regarding membership status, CME tracking, change of address.
- Accept and process product orders, meeting registration for members and staff from phone, mail, fax or web-based.
- Handle product returns with fulfillment vendors.
- Process appropriate invoices for payment including P.O.'s for refunds on products and registration cancellations.
Position Qualifications
Education
Associates Degree preferred
Experience
Two-five years related experience
Other
Some travel required
